Home' Community Care Review : CCR Nov 2016 Contents SPONSORED FEATURE
EQUITY OF ACCESS
As a division of ECCQ, Diversicare is also involved in advocacy for
CALD seniors and it reports back to the peak body or government
any gaps or service needs that its consumer’s report.
In particular, McDonald says many emerging communities
continue to have difficulty accessing information and resources due
to language barriers.
“They are having difficulty getting information about services that
are available to them. Even navigating the health system is difficult.”
Accessing My Aged Care remains one ongoing difficulty, and
McDonald has further concerns as the NDIS is progressively rolled out.
However, McDonald says Diversicare has a unique position to
directly instigate positive change.
“We receive feedback from consumers and CALD networks on the
gaps in service access and equity and what’s needed for consumers.
We can then look at solutions to address the gaps by working in
collaboration with other CALD organisations, peak bodies and
government,” she says.
McDonald says that as Diversicare
continues to grow, the organisation will
continue to provide the best support
possible for all CALD people as well as to
the non-CALD consumer.
“CALD is our core business but that’s
not to say we don’t look after the non
“For Diversicare it’s about giving quality,
individual lifestyle support.
“Care for our CALD service users is our
unique point of difference but our goal is
to deliver friendly, consistent and flexible
services of the highest quality to enable all our
consumers to continue living their lives the
way they want. We give them that choice.” n
Diversicare has offices in West End, Mt
Gravatt, Sunshine Coast, Gold Coast,
Toowoomba, Townsville and Cairns.
Phone: 1300 348 377,
PREVENTING SOCIAL ISOLATION IN CALD SENIORS
Diversicare has partnered with the University of Queensland in an Australian Research Council linkage
grant looking at social isolation among older people ageing in a foreign country. It aims to understand
the best approaches to help older people adjust socially and culturally in Australia.
Using a mixed methods approach, the research will seek to identify factors that contribute to social
isolation, understand when and how engagement in ethno-cultural and multicultural activities enhances
social connectedness and wellbeing, and to evaluate potential interventions.
“It’s looking at how people feel about ageing in a different country and it’s their perspective – not what
we think they feel. Do they feel racism is still there? If they are isolated, why do they think they are?” says
Diversicare’s General Manager Vivienne McDonald.
McDonald says the research project, which will run over the next three years, will deepen Diversicare’s
knowledge of the basis of social isolation in clients and inform the strategies used to manage it.
“This research will maximise the effectiveness of our community care in assisting CALD older adults to age well by remaining
socially connected and active. We hope to gain greater insight into what works, for whom, and why,” she says.
Diversicare’s case workers will work closely with UQ researchers during data collection and analysis.
The intended outcome of the project is a new policy model that builds Australia’s care capacity in tandem with its diverse
WORKPLACES THROUGH CULTURAL
The Cultural Awareness in the Workplace Training course
addresses the specific cultural needs of professional
organisations. From government departments through to
private enterprise and corporate environments, this professional
development addresses the various aspects of cultural
awareness at both an individual and organisational level.
This workshop will ensure staff will see the benefits of
being culturally aware, to better understand themselves
and be open to learning more about other people’s cultures
and customs. Through this process organisations can create
a more inclusive and responsive workplace that values
diversity. This is particularly important given Queensland’s
Diversicare delivers this course as a full day or half-day
course in the workplace.
For more information visit www.diversicare.com.au
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